2027 Programme Overview
Scheduled programmes for the Ingenia portfolio. All dates and venues to be confirmed.
Account Development
1.5 days · 1 day onsite + ½ day virtual · Dates TBC
The Ingenia Account Development Programme is designed for consultants and recruiters, focusing on building a structured and strategic account management capability to enable deeper client relationships, the ability to land and expand with clients, and bring more added value to clients. Through a series of interactive workshops and practical assignments, delegates will develop the mindset, tools, and frameworks to drive relationship-led revenue growth and unlock commercial value within client accounts.
- The account management mindset
- LEAP: Land, Expand, Advance, Protect
- The 7 Ps of account planning
- Creating and activating client account plans
- Effective client review meetings & commercial follow-through
Solution Selling
1 day · Onsite workshop · Dates TBC
The Ingenia Solution Selling Programme supports experienced consultants and sales leaders in moving from transactional recruitment to solution-led, strategic selling. Delegates develop their authority, presence and impact, understand the client buying cycle, and use diagnostic questioning to uncover the needs behind an opportunity. Working with live client situations, they learn to shape relevant recruitment solutions, build urgency and create commercially effective conversations that strengthen relationships and drive sustainable value.
- Authority, Presence & Impact (API)
- Understanding the client buying cycle
- Diagnostic questioning and listening
- Pain & Gain: uncovering and building needs
- Mapping a live client solution opportunity
Leadership Accelerator
5 days · Onsite · separate sessions over 3 months · Dates TBC
The Ingenia Leadership Accelerator is a bespoke development programme that builds the capabilities required to lead individuals and teams effectively. Delivered through five onsite days in separate sessions over three months, it focuses on the everyday realities of leadership: setting standards, managing performance, running effective team rhythms, coaching individuals and making sound commercial decisions. Each session builds progressively, giving leaders the tools, frameworks and confidence to apply their learning immediately and drive sustained results.
- Self, Standards & Culture
- Leading Performance Through Structure & Conversations
- Business Financials & Employment Law
- Coaching as a Leadership Skill
- Driving Performance & Sustained Results
360 Consultant Development
13 sessions · Separate sessions across the full year · Dates TBC
The Ingenia 360 Consultant Development Programme builds the core capabilities of a successful recruitment consultant across the full recruitment lifecycle. Thirteen practical sessions, spread across the year, develop personal effectiveness, candidate engagement, business development, client management and negotiation. Delegates apply the learning to real desk challenges, building confidence, consistency and commercial control from the first conversation through to a successful placement and an enduring client relationship.
Driving Contract & Interim Growth
1.5 days · 3 × half-day workshops · Dates TBC
The Ingenia Driving Contract & Interim Growth Programme helps consultants build a more focused and commercially effective contract recruitment business. Through three practical workshops — Organise, Utilise and Maximise — delegates develop their approach to candidate hotlists, lead generation, brief qualification, rate negotiation and account expansion. The programme combines targeted business development with structured aftercare and relationship-led growth, equipping consultants to strengthen their contractor networks, protect margin and create sustainable contract and interim revenue.
- Organise: market mapping, candidate hotlists & contract business development
- Utilise: widening briefs, candidate pools, rate negotiation & solution selling
- Maximise: 30/60/90-day aftercare, LEAP strategies & relationship-led growth
360 Consultant Development · 13 Sessions
360 Consultant Series
Personal Effectiveness
Half Day, 3.5 hours · Dates TBC
This practical module helps recruiters take greater control of their time, activity and performance.
Participants explore how to organise their desk, translate goals into focused action and balance competing client, candidate and business development priorities.
- Time management and effective day planning
- The FUMA model for structuring the working day
- Understanding performance numbers, ratios and conversion rates
- Setting meaningful goals and translating them into activity
- Scheduling, prioritisation and managing distractions
- Organising candidate hotlists and maintaining focus
- Establishing effective daily and weekly working habits
360 Consultant Series
Maximising the Candidate Conversation
Half Day, 3.5 hours · Dates TBC
This module develops recruiters’ ability to conduct deeper, more commercially valuable candidate qualification conversations.
Participants learn how to move beyond surface-level information, gather meaningful evidence and establish a strong, mutually beneficial candidate relationship.
- The five-step structure of a candidate qualification call
- Using Probing and Proving to explore information in greater depth
- Gathering specific evidence rather than accepting general statements
- Understanding candidate motivations
- Identifying push and pull factors
- Exploring priorities, concerns and decision-making criteria
- Setting expectations and establishing the relationship from the outset
360 Consultant Series
Selling the Role & Securing Commitment
2 Hours · Dates TBC
This highly practical module helps recruiters turn job descriptions into compelling and tailored role conversations.
Participants work with live vacancies to create persuasive job sells that connect the opportunity directly to the candidate’s motivations, priorities and aspirations.
- The difference between a job description and a job sell
- The five-part role sell
- Tailoring the opportunity to the individual candidate
- Communicating the role, organisation and opportunity compellingly
- Bringing live roles to life through practical exercises
- Testing and securing candidate commitment
- Creating appropriate urgency and momentum for action
360 Consultant Series
The Candidate Update Call
2 Hours · Dates TBC
This module explores how regular candidate update calls can strengthen relationships, maintain candidate engagement and generate valuable commercial intelligence.
Participants learn how to make each update purposeful, even when there is limited progress to report.
- The importance of consistent candidate updates
- The four objectives of an effective candidate update call
- Maintaining engagement when there is no significant news
- Exploring and increasing candidate flexibility
- The seven types of commercial information and leads available from candidates
- How to ask for each type of lead naturally
- Responding to candidate hesitation or pushback
- Converting candidate intelligence and sales triggers into appropriate next actions
360 Consultant Series
Interview Preparation & Feedback
Half Day, 3.5 hours · Dates TBC
This module equips recruiters to prepare candidates thoroughly, improve interview performance and gather meaningful feedback afterwards.
Participants learn how to go beyond basic logistical preparation and use both preparation and feedback to maintain control of the recruitment process.
- The importance and purpose of effective interview preparation
- The main touchpoints throughout the preparation process
- The TACKLE model of interview preparation
- Preparing candidates for virtual interviews
- Preparing for technical tests and assessments
- Competency-based interview preparation
- Using the STAR approach to develop evidence-based answers
- The four-part interview feedback process
- Flushing out concerns, reservations and potential issues
- Agreeing next steps and maintaining momentum
360 Consultant Series
Managing the Offer & Closing
Half Day, 3.5 hours · Dates TBC
This module develops recruiters’ ability to anticipate risks, test commitment and manage the offer process confidently.
Participants practise pre-closing candidates, securing acceptance and navigating counter-offers or competing opportunities.
- The purpose and timing of the pre-close
- The four main areas to cover during a pre-close conversation
- Testing motivation, expectations and commitment
- Identifying possible barriers before an offer is made
- Role-playing and practising the pre-close process
- Managing resignation conversations
- Navigating counter-offers using the eSEQ model
- Managing multiple offers and competing recruitment processes
- Protecting momentum through to the candidate's start date
360 Consultant Series
Candidate Control
Half Day, 3.5 hours · Dates TBC
This module helps recruiters maintain appropriate influence and visibility throughout the candidate journey.
Participants examine what needs to happen at each stage to maximise commitment, anticipate potential problems and reduce the likelihood of candidate dropout.
- What effective candidate control means in practice
- The key stages and touchpoints of the candidate journey
- Setting clear expectations and communication agreements
- Maximising engagement and commitment at every stage
- Identifying and addressing potential issues early
- Spotting behavioural and commercial red flags
- Minimising candidate withdrawal, disengagement and dropout
- Responding to common candidate-control challenges
- Applying the principles through practical scenarios and case studies
360 Consultant Series
Winning New Business: Part 1 -Strategy & Approach
Half Day, 3.5 hours · Dates TBC
This two-part module gives recruiters a structured and practical approach to winning new business. It combines modern BD strategy with the conversational skills required to initiate contact, uncover meaningful needs, build urgency and secure clear outcomes.
This session helps recruiters understand how business development has changed and create a clear, focused strategy for building their desk. Participants then develop the skills to begin conversations confidently and navigate early resistance.
- The current recruitment and business development landscape
- How BD has changed in 2026
- Using an omnichannel approach to business development
- Creating a clear and targeted BD strategy
- Balancing short-term opportunities with long-term desk development
- The 15 ways to build a recruitment desk from scratch
- Creating a practical 90-day BD strategy
- Identifying different reasons for contacting prospective clients
- Creating compelling call openings
- Turning reasons for calling into meaningful client benefits
- The seven most common forms of early resistance
- Responding to resistance and keeping the conversation moving
- Practical call-opening and resistance-handling exercises
360 Consultant Series
Winning New Business: Part 2 - Uncovering & Building Needs
Half Day, 3.5 hours · Dates TBC
This session develops recruiters’ ability to move from initial contact into a commercially valuable conversation.
Participants learn how to uncover client needs, explore pain and opportunity, build appropriate urgency and secure commitment to a clear next step.
- Moving from an opening conversation into meaningful discovery
- The PPF model: Present, Past and Future questions
- Using pain and gain questions to explore client needs
- Identifying operational, commercial and personal pain points
- Helping clients recognise the impact of unresolved challenges
- Building appropriate urgency and momentum
- The five different types of close
- Securing commitment and achieving clear call outcomes
- Writing compelling emails using the four-step approach
- Creating a six-step email and messaging sequence
- Using emails and messages to generate conversations rather than simply share information
- Understanding BD numbers, ratios and conversion rates
- Calculating the activity required to achieve desired outcomes
- Developing resilience, consistency and an effective BD mindset
360 Consultant Series
Qualifying & Taking Control of a Role
Half Day, 3.5 hours · Dates TBC
This module develops recruiters’ ability to take a comprehensive brief, qualify the strength of an opportunity and establish an effective working agreement with the client.
Participants learn how to increase commitment, gain flexibility and create the conditions required to deliver successfully.
- Taking a quality brief using the six-part fishbone method
- Challenging assumptions and gaining appropriate flexibility
- Establishing the what, who and how
- Agreeing service-level agreements
- Securing meaningful client commitment
- Establishing clear responsibilities, communication and timescales
- Maximising control and minimising process dropout
- Recognising when an opportunity may not justify further investment
360 Consultant Series
Running Memorable Client Meetings
Half Day, 3.5 hours · Dates TBC
This module helps recruiters prepare for and lead confident, credible and commercially valuable client meetings.
Participants explore how to create a strong first impression, ask more effective questions and ensure meetings result in meaningful outcomes.
- The six main types of client meeting
- Preparing for meetings using the PROOF model
- Structuring and leading an effective meeting
- Establishing personal and professional credibility
- Opening the meeting using the PACE model
- Asking effective, relevant and thought-provoking questions
- Listening, probing and responding to what emerges
- Maintaining direction and control of the conversation
- Demonstrating executive presence
- Agreeing clear outcomes and next steps
360 Consultant Series
Negotiating Rates & Terms
Half Day, 3.5 hours · Dates TBC
This module builds recruiters’ confidence in discussing rates, responding to price objections and negotiating mutually valuable agreements.
Participants learn how to protect value, avoid unnecessary concessions and approach negotiation with greater structure and discipline.
- Discussing rates confidently and positioning value
- Responding to price objections using a six-step approach
- Understanding when to negotiate and what can be negotiated
- The PETA model: Prepare, Explore, Trade and Agree
- Identifying the client's needs, priorities and pressure points
- Trading rather than conceding
- Minimising unnecessary concessions
- Using “gives and gets” to create balanced agreements
- Confirming and securing the final agreement
360 Consultant Series
Client Control
Half Day, 3.5 hours · Dates TBC
This module explores how recruiters can build trust, maintain influence and reduce risk throughout the client recruitment process.
Participants examine the five key client touchpoints and identify what must happen at each stage to maintain momentum and support a successful outcome.
- What effective client control looks like
- The five main client touchpoints
- Building trust, credibility and mutual accountability
- Setting expectations at the beginning of the relationship
- Maintaining communication and momentum
- Securing timely feedback and decisions
- Identifying warning signs and risks
- Understanding what commonly goes wrong
- Rectifying control issues when the process begins to drift
- Protecting the client relationship while appropriately challenging them
A training needs analysis will be completed across the portfolio to support growth and performance.
This will shape a training programme that puts the right people on the right learning and development courses, so any training undertaken delivers the greatest impact.
All timings to be confirmed.
Together we grow. · Ingenia Global Partners · 2027